Still haven't found what you're looking for? Please contact our support team.

Office hours: Mon-Fri 8am-6pm


For general information about Royal Mail products, services, and promotions

Please see our Business customers homepage or Personal customers homepage.

For problems with integrations such as orders not downloading or connection issues

Check our help and troubleshooting guides: Channelshipper integration help

To view any ongoing or known incidents affecting one or more parts of our service

Check our Status Page view any ongoing incidents: