How to integrate your Shopify store

This guide explains how to connect your ChannelShipper account to your Shopify store. This will allow you to download, manage, and generate postage labels for your Shopify orders.

Within ChannelShipper, click the 'Settings' link.

The 'Settings' page will open. In the 'Integrations' section, click the 'Go' button.IntegrationsBlank.png

 Next, click the 'Add new integration' button.


You will be asked to select the integration that you would like to add. Click 'Shopify'.


A new popup window will appear. Copy and paste or type either your store URL or the store name in the field provided, and then click the 'Install and connect button'.

Please enter your Shopify store URL. An example would be '' as shown in the example below. Do not include any custom URLs or domain names.


You will be redirected to your Shopify admin panel where the permissions required by ChannelShipper will be displayed. For more information on any of the permissions, click the 'View details' link.

To continue with the integration, click the 'Add unlisted sales channel' button.


A page will load to show your Shopify store and ChannelShipper accounts have been successfully connected. From here you can choose to return back to your Shopify store, or to ChannelShipper.

To view your completed integration, and to begin processing your orders, click the 'Return to your ChannelShipper account' button.


You will be redirected back to your 'Integrations' page within ChannelShipper, where your completed integration will be ready to view. 

The chain link icon will turn green to show your account has been connected successfully.


There are some additional settings you will need to check:

Trading name: Select the trading name you wish to associate with the integration. If you wish to use multiple trading names, you need to create a separate integration for each. Once you have selected your Trading name, the integration name field will be filled in automatically.

Integration name: This will be automatically populated when you have selected a trading name. You can edit this if you wish. 

Shopify Store Name: Check this value is the same as the name of your store in Shopify. 

Update shipping status: Check this option if you want us to automatically mark your orders as fulfilled in your Shopify Store when they are marked as despatched in ChannelShipper. 

Please note that you will need to assign a Shopify store location before we can update your Shopify order statuses to 'fulfilled'.

Update order cancellation status: Check if you want us to mark your orders as cancelled in ChannelShipper if your customer cancels the order in your eBay store. 

Download partially fulfilled orders: Check if you would like us to try to import orders in both 'partially fulfilled' and 'unfulfilled' statuses. 

Import Product Variant: Check if you want us to import any product variant information and display this on your orders as Order tags. 


How to set your Shopify store location

Following a recent change, you now need to specify your Shopify store location if you wish for ChannelShipper to deduct from your inventory and mark your Shopify orders as fulfilled once they have been marked as despatched in ChannelShipper.

To set your store location, click the 'Change Location button' as shown above. From the drop down list, select the store location you wish for ChannelShipper to use, and then click the ''Save' button when finished.


Important notice - ChannelShipper does not support multiple store locations. If you have stock in a location other than one one specified, we regret that we will be unable to update the status of that order and deduct from your inventory accordingly. 


Store order status and import frequency

ChannelShipper is only able to import Shopify orders that are in 'Unfulfilled' order status, 'Paid' payment status, and no older than 7 days old.

Eligible orders will import into your ChannelShipper account approximately every 15-30 minutes. We will attempt to update the status of orders in your Shopify store approximately every 30 minutes. 


Can I disconnect from Shopify?

You're free to disconnect from Shopify at any time via ChannelShipper.

In the 'Integrations' section under the 'Settings' link, click on 'Go'. Click anywhere within the Shopify row to expand the data.

To disconnect the channel, simply click the 'Delete' button. Once you have disconnected, you will no longer be able to download and process any orders from the store.

If you need to reconnect the store at a later date, simply repeat the connection process.