What is Auto Print?

Auto Print (previously Print Assist) allows you to print your labels without having to download the .PDF file first. If you install ChannelShipper Desktop and connect your printers, your labels will print automatically every time you click to generate a label through ChannelShipper. 

If you import your orders via spreadsheet, and wish for them to print automatically - please see the following guide: How to import orders with ChannelShipper Desktop.

How to use configure Auto Print?

Auto Print icon is displayed at the top of every page within ChannelShipper. To configure Auto Print, click the 'Auto print' icon as circled in the image below.

Please note that ChannelShipper Desktop is only for Windows or macOS operating systems. You may require permissions to install the software on your computer or device. 

A separate pop up window will open. Check the 'Enable Auto Print' box.

Once you have checked the box, you will receive more information with the links to install the required software. 

If you already use and are logged into the ChannelShipper Desktop (version 2.1 or later) on your workstation, click "Test Auto Print connections" to complete the configuration. If Auto Print connection is established successfully, you can jump now to How to set up your printers section.

If not, click the link to download ChannelShipper Desktop for your operating system

If the link is not visible, you can find the locations here:

ChannelShipper Desktop client for Windows

ChannelShipper Desktop client for Mac

Please note that ChannelShipper Desktop will not work properly on unsupported operated systems versions like Windows XP, 7 or 8.1. We strongly recommend upgrading your system.

Run downloaded installation package. The installation wizard will appear. Please read and accept the licensing agreement, and follow the on-screen instructions to finish installation.

Once the installation process is finished, run ChannelShipper Desktop client and log in using your ChannelShipper login credentials (the same you use to log in  to the Website application)

Auto print should now show as connected to your ChannelShipper account.


How to set up your printers

You can open the Auto Print configuration window at any time by clicking the "printer" icon from the top of any page within ChannelShipper. 

Using the drop down boxes, you will need to associate each printer type to the printers you have connected to your computer or device. You can do so by selecting the correct printer from the list.

The document types in order from left to right are: label, despatch note, CN22 customs form, CN23 customs form.

  • CN22 documents are generated for international destinations for orders worth less than £270. CN22 documents can be printed in 6x4 or A4 formats.
  • CN23 documents are generated for international destinations for orders worth £270 or greater. CN23 documents must be printed in A4 format. Failure to do so may result in delays or refusals to accept your items by customs officials.  
  • Picking and packing lists can be generated for a batch of orders from batches overview.

If the printer you are looking for does not appear in the list, please ensure the printer is switched on and properly connected to the machine you are using and have ChannelShipper Desktop installed. 


To disable Auto Print click the icon again and un-check the 'Enable auto print' box again at any time.


Printing history & Connected printers

In order to see printing history, open "Auto Print" tab in your ChannelShipper desktop application. You can also review all printers available on the workstation the client is installed.


I am having difficulty with my Auto Print connection

If your Auto Print connection is not correctly working, please try the following:

  • In order for the Auto Print icon showing without warnings, your printers must be switched on and correctly connected to your computer or device.
  • Certain antivirus software and popup blockers can affect the installation process. If you are unable to view the installation pop up windows, you may need to temporarily disable this software until the installation is complete
  • Some printers may incorrectly display that a document is still in 'printing' status in the print queue, even when then document has been printed successfully. You may need to remove the job from the queue in order to continue printing labels.
  • If you need to whitelist URLs or IP addresses in order for apps to work correctly within your network, firewall, or security settings, you can find them here. IP addresses and URLs for security settings