Getting started with Channel Shipper

Welcome to Channel Shipper, the new multi-channel warehouse management system and shipping solution by StoreFeeder.

This guide briefly covers all the required and optional set up steps needed to take full advantage of ChannelShipper's features. 


Step 1: How to upgrade your Click & Drop account

Step 2: Configure your company addresses and trading names

Step 3: Set your label and document formats

Step 5: Integrate your eCommerce channels 

Step 6: Configure your custom package formats 

Optional step 6: Set up your users

Optional step 7: Import your products

Optional step 8: Import your address book

Step 1: How to upgrade your Click & Drop account

To Upgrade your Click & Drop account to a free trial of ChannelShipper, click on the following link or copy and past the link URL into your browser. You will need to be logged into your Click & Drop account first.

This will direct you to an upgrade page with instructions on how to review and accept our terms and conditions and begin your free trial. Once upgraded, all of ChannelShipper's exclusive features will become available on your account, and you will keep all existing data, integrations, and settings from your Click & Drop account. 

Once upgraded, you can downgrade back to Click & Drop at any time from your 'My Account' page.

Step 2: Configure your company addresses and trading names

Before you can post, you will need to create a company identity. To do so, you must first enter one or more company addresses, and then create one or more trading names. Trading names are important because they provide your customers with:

  • an identifying name for your store
  • an address where your business (or part of your business) operates from
  • a return address, so customers can return damaged or unwanted goods
  • customer service contact information (this is optional)
  • additional information for customs documents
  • add and configure custom label and document images 

Navigate to the 'Company Address' and 'Trading name' sections of Settings to enter this information.

Step 3: Set your label and document formats

Channel Shipper supports the following documents:

  • Separate postage labels in A4, 6x4, and 4x3 formats.
  • Integrated labels and despatch notes 
  • CN22 and CN23 customs documents
  • Picking lists
  • Packing lists

Navigate to the 'label format' settings page to set your format.

Step 4: Integrate your eCommerce channels

When you integrate your eCommerce channels, eligible orders will automatically import every 30-45 minutes, or you can trigger imports on demand.

Channel Shipper supports the following marketplaces:

  • Amazon
  • eBay
  • Not on the High Street
  • Onbuy

The following webstores:

  • BigCommerce
  • Bluepark
  • EKM
  • Etsy
  • Magento
  • Shopify

The following other channels:

  • Channel Shipper Desktop - Our spreadsheet order import application
  • Royal Mail Print Assist - Automatic printing application
  • Channel Shipper API - Direct order import

Navigate to the 'Integrations' settings page to begin connecting your channels and importing your orders.

Step 5: Configure your custom package types

Channel Shipper allows you to add details about each of the packages that you use.

  • Enter as many packaging formats as you use in your day to day despatching of orders
  • Add custom images
  • Link your package types to Royal Mail packaging formats
  • Automatically calculate order weight totals based on the package contents and package type

Navigate to the 'Custom package types' settings page to begin.

Optional step 6: Set up your users

Channel Shipper allows multiple users to log into the same account with their own email addresses so that you can:

  • See which user picked or packed each batch, or performed each manifest
  • Set individual permissions

Navigate to the 'User management' section settings page to begin.

Optional Step 7: Import your products 

Channel Shipper uses information about your products to show which items need to be picked and packed, and when automatically calculating the total weight of your orders. 

  • Add SKU, name, weight, and product images
  • Add customs information such as country of original and HS code
  • Assign the most suitable package format per order and tell us what quantity it can hold
  • Import and update product details via spreadsheet

From the header, click 'Products' to begin.

Optional step 8: Import your address book

If you already have a list of addresses you regularly send to, you can import these into ChannelShipper to make it quicker to create repeat orders in future by typing the address book reference when creating orders, or by mapping an address book reference field when importing orders via CSV or API.

From the header, hover your mouse over 'Orders' and select 'Address book' to begin.