Please note - we are changing our payment provider in ChannelShipper to Stripe. if your subscription type has been newly changed, you will need to enter your billing details in Stripe. The process is the same as before, but you will be redirected to our new provider instead.
When you first join ChannelShipper by either signing up directly, or by upgrading an existing Royal Mail Click & Drop account, you will receive a one month free trial. During this time, you can use all of ChannelShipper's features.
If you upgraded to ChannelShipper from an existing Click & Drop account, you can choose to downgrade back to Click & Drop at any time. If you do so, you will keep all existing orders, integrations, users, and other data, but you will lose access to ChannelShipper specific features.
After the free trial, you will be prompted to enter your account and billing information in order to continue using ChannelShipper.
This guide covers how to set and manage your subscription and billing details in ChannelShipper, and provides some answers to frequently asked questions at the bottom of the page.
Important note: To prevent any disruption, please enter your billing information before the end of your free trial if possible. Payment will only be taken when your trial ends on the 'Next payment due date'.
Viewing your current subscription and invoices
While logged into ChannelShipper, hover over your initials in the top right hand corner of any page - and select 'My account'. On your My Account, page, click the 'My ChannelShipper subscription' tile.
You will see the following page:
Subscription status: This will display whether you are currently on a trial, on an active subscription, or if your subscription has been suspended.
Payment method: The default method is with our our subscription management and recurring billing provider, Stripe.
Trial expiration date: if you are currently on a free trial of ChannelShipper, the date the trial will end will be displayed here.
Billing tier: ChannelShipper's billing tiers are calculated based on the number of orders you process each month.
To add billing information, to view more information about your subscription, or if you want to download or check your invoices, or if you want to cancel your subscription, you can click the 'Manage subscription' button.
The first time you do this, you will be automatically asked for your billing details. Please note that the name you enter must match the name on the card used.
When your billing details have been set, you can click the 'My Subscription' button again at any time to view more information, and download your invoices.
Frequently asked questions
Q: When are payments taken?
A: Payments are taken monthly, on or shortly after 00:01 UK time on the 'Next payment due date'.
Q: Can I cancel my subscription?
A: Yes, you can cancel your subscription at any time. You will still be able to use ChannelShipper for the time already paid for, up to the 'Next payment due date'.
Q: What does it mean if my account is suspended?
A: If we have been unable to take payment for any reason on the 'Next payment due date', you will receive a notification that you may need to try to make a payment again, or update your payment method, and a three day grace period will begin. You can continue to use ChannelShipper during this period. If after the three day grace period, we have not received payment, then your subscription will be set to 'Expired' status, and your account will temporarily be placed in a 'Suspended' state. You will not be able to process orders or generate labels in ChannelShipper until payment has been provided.
Q: How is my billing tier calculated?
A: Your billing tier is calculated from the average number of orders you have successfully processed and despatched per month. You will be notified by us if we think your billing tier should change.
Q: How does a change in my billing tier affect my payments?
A: If your billing tier has been recalculated, your next subscription cost will change to reflect this. Your current billing tier will remain the same until your 'Next payment due date'.
Q: What should I do if I wish to discuss or change my current subscription?
A: Get in contact with our support team at email@example.com, who will be able to make any required changes for you.