This guide explains the many ways ChannelShipper can help you save time If you regularly send items overseas, including:

  • Choosing which 'customs declaration category' is selected on CN22 and CN23 customs documents
  • Uploading a date and/or signature to be automatically added to CN22 and CN23 customs documents
  • Set default package contents information including 'customs code' and 'country of origin'

To begin, click the 'Settings' link from the top right hand corner of any page within ChannelShipper. You will be directed to the 'Settings' page. Next, click anywhere within the 'Default customs information' tile to be directed to the 'Default customs information' settings page. 


The 'default customs information' settings page will open:


Setting default package contents information

If you regularly send the same type of item, for example T shirts, all of your products will usually have the same harmonised system code and customs description. 

In the 'default customs information for international orders' section, you will find three fields for you to type or paste your information. Please note that any information added here will be automatically added to your new international orders. You will have the ability to edit or change the package contents information for any of your orders in ChannelShipper.

Whether your orders are created manually, downloaded from an eCommerce marketplace or web store, or imported via spreadsheet, any missing or incomplete customs data will be automatically updated with the values you set.

Apply the following default package contents to international orders: Check this checkbox if you wish for any of the information on this page to be automatically applied.

Customs description: Type a brief customs description to appear on customs documents. This value can be overwritten for individual orders when applying postage. 

Extended customs description: For destinations that require it, type a more thorough customs description to appear on customs documents. This value can be overwritten for individual orders when applying postage. 

Country of origin: Use the drop down to select the country where your product was produced.

Customs declaration category: Use the drop down to select which of the customs declaration category checkboxes will be checked automatically. This value can be overwritten for individual orders when applying postage. 

Please note: The 'Sale of goods' box is only present on CN22 documents. Changes made on this page here will affect all CN22 and CN23 documentation produced through ChannelShipper. 

How does this affect my orders?

When you receive an order to an international destination that requires electronic customs, that order will have your default package contents already applied. 

You will still need to apply your postage to the order, whether manually or via shipping rules.

Please note that some information such as quantity, unit weight, and unit price will need to be manually entered/adjusted at this stage.

On the 'Apply postage' page, the default customs information you have added will be visible at step 4: 'Review / edit package contents'.


Upload a date and/or signature on CN22/23 documentation

This feature allows you to upload an image that will be automatically added to the 'Signature' box for every CN22 or CN23 customs document. Additionally, the 'date' box will be automatically populated with the date of your order(s).


To begin, in the 'Customs declaration signature image' section, check the 'Automatically sign and date customs declaration documents' check box. 

Click the 'Choose image' button to select an image from your computer. The maximum file size for images is 1MB and a the maximum image size is 800 x 200 pixels.

Once you have selected a suitable image file, click the blue 'Upload file button'


Your default signature image will now be visible within ChannelShipper.

You can use the Preview buttons to generate a sample CN22 or CN23 file. Samples produced will contain sample data except for the date, signature, and any default package contents information you have added.


When you are ready, click the blue 'Save' button in the bottom right hand corner of the page to save your changes. 

Your signature and order date will now be added to all CN22 and CN23 documents produced:


Please note that this feature requires you to include both date and a custom image. It is not possible to have a date or image alone.

How to change the name that is displayed on CN22 and CN23 documents

The name that is displayed on customs documents is taken from the name entered in your Trading name settings. If you wish to override this value, go to Settings > Trading names.

Under the 'Customer service contact details' section, change the 'Full name' value.

This new name will be displayed on any new customs documents created for that trading name. if you have multiple trading names, you may need to change this value for each.


If you wish to generate a new label with the name name, simply regenerate the paperwork for your order(s). 


Example new CN22 label design.