A change from March 2024 has meant that mail on some Royal Mail services to any destination country where post is controlled by the EMS postal service requires always requires a CN23 document to be produced.
This is contrary to previous rules where CN23 documents were only required for mail with an order value of £270 or greater.
Your order will always require a CN23 document if it's on both one of the following services and countries:
Services that always require a CN23 document:
INTL Trk Parcels 0-30kg International Heavy Weight Parcel (HVB)
INTL TrkSgn Parcels 0-30kg International Heavy Weight Signed Parcel (HVC)
INTL Trk Parcels 0-30kg EXTRA COMP CTRY International Tracked 0-30kgs EMS (HVE)
INTL TrkSgn Parcels 0-30kg XTR CMP CTRY International Tracked & Signed 0-30kgs EMS (HVF)
Countries on the above services that always require a CN23 document:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Balearic Islands, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saba, Sint Eustatius, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria (Republic), Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China (People's Republic), Colombia, Comoros, Congo (Democratic Republic), Congo (People's Republic of), Cook Islands, Corsica, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Polynesia, Gabon, Gaza & Khan Yunis, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland (Republic), Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (N) (DPRK), Korea (S) (Republic), Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia (FYROM), Madagascar, Madeira, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Samoa (Formerly Western), San Marino, Sao Tome & Principe, Sardinia, Saudi Arabia, Senegal, Serbia, Seychelles, Sicily, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Spitzbergen, Sri Lanka, St Christopher(St Kitts) & Nevis, St Lucia, St Pierre & Miquelon, St Vincent & Grenadines, Sudan, Suriname, Eswatini formally (Swaziland), Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, The Gambia, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Zambia, Zimbabwe,